Returns, Replacements, & Refunds for Sale Items after purchase
All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase unless otherwise stated on the items page.
Once the Return Authorization Number is acquired, you have 30 days to return the item(s).
All returned items must be unused and in new resellable condition, in their original packaging, including all hardware and instructional components.
Buyers are responsible for paying return shipping and we cannot refund the original shipping fees as those are never refunded back to us.
Please note some Items may be subject to an exception or restocking fee (See Exceptions and Restocking Fees Below).
Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense.
Once your return has been inspected please allow up to 15 days for a credit to be applied to the credit card used for purchase.
Again please note that the Initial cost of shipping and return shipping is not eligible for a refund and all return shipping costs are paid by you the buyer.
We can not and will not accept returns beyond 30 days from your order date!
All exchanges or returns must be received before we will issue another replacement. This is for product verification and fraud security.
Exceptions to the Return Policy above:
Used products - We cannot and will not accept returns on used items unless there is a manufacturer defect (this does not include a misunderstanding of how the product works or failure to read instructions).
Any items that have been opened and used are not eligible for return unless they are deemed defective in which a repair or replacement item will be issued.
Any items that have been used are not eligible for a refund and we will not be able to accept those returned items for sanitary reasons.
Any used items that are returned to us will be deducted from your potential refund. Our returns department will inspect the item/items upon arrival and verify if the item/items are eligible for return and whether the unit is indeed defective.
If only certain items in the order have been used it will not be eligible for a full return but may be eligible for a partial refund of the “items that are not used.”
Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and the item was legitimately ordered from us a credit will be issued for the item, minus the initial shipping, return shipping and a restocking fee if applicable
Restocking Fee Breakdown
10% Restocking Fee: All items not listed above are subject to a 10% restocking fee.
Please Note that Restocking Fees for any products returned are not eligible to be waived.
Returned items require labor and time to inspect, re-inventory, and restock. Thank you for understanding.
Exchanges If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived.
Buyer is still responsible for return shipping charges, original shipping charges, and any applicable shipping charges for the new item(s).
Returns or Exchange For Sale/Discounted items after purchase
We do not offer credits or refunds for items that were purchased at regular price or any difference of a sale price from the price that was paid at the time of purchase.
Any of those items will fall under our normal return policy and will be subject to buyer paying return shipping costs, the original shipping costs, and a restocking fee appropriate to the item(s) being returned.
Requesting A Return Authorization Number (RMA)
Read and agree to the Returns Policy and Procedure above.
Pricing Errors and Omissions at SparklyExpressions.com
We make every effort to ensure the accuracy of the information on our website.
If an error is discovered it is immediately corrected.
Please be advised that SparklyExpressions.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged.
If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order.
You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price.
Please note that individual bank policies vary when the amount is credited back to your account.
Prices and availability are subject to change without prior notice.
SparklyExpressions.com is not responsible for any third party website pricing errors, product description errors, inaccuracies or omissions.